With all the drama we had earlier regarding finance, the one thing that was constantly told to me by various mortgage brokers, when talking about different lenders, was that they were all difficult to get progress payments out of. I have been dreading the progress payment process, based on what I’d been told by the brokers.
So when we got our first progress payment bill after the slab was laid last week, I thought I’d better get onto it immediately, given that it was most likely going to be a lengthy process.
I had registered already for Verbal Authorisation, which is a service that Westpac offer, allowing me to just phone and say, yep, pay this one! Sounds too easy, right? So I phoned Westpac and told them that I needed to arrange the first progress payment. Our figures matched up, so they were fine to process it, but they did say that given it was the first payment, it would take a full 5 working days.
Two days later I emailed Wisdom to say that I’d requested the payment, but it would take a full 5 days, and I was told that the money had already been received. Wow! Imagine that, a bank under promising and over delivering!
Thanks Westpac – I only hope the rest of our journey together is this easy!